JPMorgan and Schwab block AI agents like Muse from accounts
Schwab CEO Rick Wurster and JPMorgan's Jamie Dimon both drew a hard line this week. Agents can look at your money, the banks say, but they cannot touch it.
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Wurster told Bloomberg TV: "We can't control it, the client can't control it, something could go wrong and who's liable?" He gets weekly reports on blocked agents, in the tens per week.
Dimon said on JPMorgan's Oct 13 earnings call: "We're not going to allow just any outside agent to come in inside the company, because it's just too risky."
Meta's Muse was named among the tools now locked out of direct account access.
The unresolved question: when an AI agent moves money and something goes wrong, who pays? Congress is still debating agent liability.
JPMorgan still allows read-only access through open-banking connectors; only money movement is blocked. Schwab says blocks run "in the tens and twenties" weekly.
Citigroup's Jane Fraser wants identity and authentication solved first; Amazon already blocks Muse purchases on its site.