For several weeks, American's multi-city award search priced some long-haul trips at roughly the miles cost of the first segment, for example 12,500 miles each way to Italy with business class across the Atlantic. American says it found the error two days after the bookings but canceled the tickets nearly three weeks later, even though its conditions of carriage promise notice within 72 hours of learning of a mistake. A DOT complaint filed by travel writer Gary Leff is pending, and American argues members aren't entitled to a windfall from a technical error.
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