Walmart phases out store greeters at ~1,000 locations; disability advocates and lawsuits follow

Walmart is eliminating traditional greeter positions at about 1,000 stores in favor of a physically more demanding role; the move has prompted EEOC complaints and a federal ADA lawsuit, and the company says it is offering reassignment and has extended deadlines for disabled greeters.

In this brief: 3 sections 2 min read

- Stores: change at approximately 1,000 locations (article)
- New duties: lifting 25‑pound packages, climbing ladders, standing for long periods
- History: Walmart previously replaced greeters with hosts in 2016 at many stores
- Complaints: at least three complaints filed with U.S. EEOC (article)
- Lawsuit: a federal ADA discrimination suit filed in Utah
- Walmart response: says it aims to place greeters in other roles and extended deadline for disabled greeters
- Company spokesman Justin Rushing: extra time for associates with physical disabilities to explore accommodations (article)
- Past outcomes: after 2016 change, Walmart said 80–85% of affected greeters found other roles

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